1. How long are shipping times?
Your products will ship within one to five business days of you placing your order, and then take 10 to 15 business days to reach your doorstep. Each product at Kubby&Co Worldwide has an estimated delivery time that you can find in the product description?
2. What's your return policy?
Instead of returning items, you can contact us for a refund. Why? Returns run counter to our emphasis on sustainability: Every return has a carbon footprint. So just tell us what went wrong, send along a picture, we will review the issue and what went wrong. We will then approve your money back in full or depending on product and issue partial refund as per our refund policy. Then, if possible, you can donate your product(s) to a local charity or recycle it.
3. Can I cancel my order?
Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
4. What happens if I receive the wrong item?
If there's an issue with your order - - if it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we'll give you a refund, please feel free to resend your order in and we will fulfill for you. You won't be asked to ship the product back to us.
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you a new one.